Mountain Meadows Senior Community has announced today it was the recipient of Pinnacle’s 2017 Customer Experience Award. This award recognizes senior living communities who score in the top 15 percent of the nation’s senior living providers in categories such as personal care, response to problems and overall satisfaction. Pinnacle Quality Insight firm has 20 years of experience and works with more than 2,300 care providers in all 50 U.S. states, Canada and Puerto Rico and conducts over 150,000 phone surveys each year. Families and residents are randomly selected by the Pinnacle firm each month to gain their feedback and “scores” for various services in the Community. Mountain Meadows achieved Best in Class distinction for Overall Satisfaction, Personal Care, Cleanliness, Response to Problems, Dignity and Respect, Communication, Move-in Process, Recommend to Others, and Overall Customer Experience by satisfying the rigorous demands of scoring in the top 15% of national providers across a 12 month average.
Nate Oglesby, Executive Director for Mountain Meadows Senior Living Campus for over 10 years, stated, “It truly is an honor to receive such an award. I also personally want to congratulate my dynamic TEAM for their continued efforts in providing quality care. Such an award is only achieved by those that continually strive for excellence.”
Department Heads of Mountain Meadows, from left, Joel Solem, Plant Engineer, Amanda Ledezma, Staff Development, Fern Arness, Life Enrichment Director, Rosie Alaimo, Food Service Director, Cathy Wilcox, Administrative Assistant, Deb Noel, Director of Wellness, Verlynna Engel, Memory Care Nurse, and Nate Oglesby, Executive Director. (Photo submitted by Nate Oglesby)
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