Monday, March 4, 2024

Mountain Meadows Receives 2023 Customer Experience Award from Pinnacle Quality Insight for the Sixth Year Running

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Leavenworth- On January 25, 2023, Mountain Meadows announced that Pinnacle Quality Insight presented them with a 2023 Customer Experience Award, with honors in Personal Care, Quality of Food, Dining Service, Cleanliness, Response to Problems, Dignity and Respect, Communication, Activities, Move-in Process, and Safety and Security. Qualifying for the Pinnacle Customer Experience Award means that Mountain Meadows has placed in the top 15% of care providers nationwide across a 12-month average. "To receive this award for a sixth-year running is an honor," said Nate Oglesby, Mountain Meadows Executive Director. "Our team works tirelessly to ensure our residents receive the very best care and service. I am immensely proud of what they have achieved and look forward to seeing the continuous improvement of which I know we are capable.” Throughout 2022, Mountain Meadows residents and their families participated in monthly telephone interviews where they answered open-ended questions and rated Mountain Meadows in multiple categories.

About Pinnacle Quality Insight A customer satisfaction measurement firm with 26 years of experience in senior care and senior living, Pinnacle conducts over 150,000 phone surveys each year, working with over 2,500 care providers in all 50 US states, Canada, and Puerto Rico.

About Mountain Meadows Mountain Meadows is a not-for-profit senior living community in Leavenworth specializing in independent living, assisted living and memory care. Our holistic approach to personal care encompasses the social, emotional, mental, and physical engagement of our residents, all while providing the very best personal care and nutrition. To find out more, visit www.mountainmeadowsliving.org

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